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Customer Service Coordinator

Job Location: Tampa, FL

Job Description:

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small business and commercial clients. Ranked #127 on the Fortune 500, Capital One is one of the nation’s top 10 banks and has one of the most widely recognized brands in America . We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

The High Value Servicing (HVS) business is a unique servicing group focused on providing a World-Class service experience for our HVS customer population. The HVS queue is made up of fully empowered associates that utilize a variety of tools to quickly service, inform and educate customers with information to service their account and help them make well-informed decisions essential to utilizing their credit card.

Job Description:
This unique servicing position offers an associate the opportunity to be part of a servicing environment that is looking to make the customer experience simple, yet effective, while minimizing customer effort.

This position requires self-directed, fast-paced resolution of a variety of phone inquiries in a customer-oriented environment. The ideal candidate will be able to clearly and concisely describe, express, and exchange relatively simple or complex account situations and outcomes to cardholders, merchant banks, and merchants. The ability to express information, instructions, or descriptions so that our cardholders will understand them is essential to a successful service resolution. In addition, active listening skills are critical to ensuring our card holders know we are resolving their issues accurately every time they call.

Associates will be responsible for fielding inbound calls from customers regarding their account and will also make outbound calls to ensure any outstanding service issues are resolved in a timely manner. Associates will also contribute to process and customer experience enhancements that will enable a World-Class servicing experience.

Other Responsibilities:
- Good verbal and written communication skills
- Passion for servicing customers
- Self-motivated
- Ability to learn in an ever-changing environment
- Possess strong decision making ability and pay close attention to detail
- Ability to work under pressure and meet established standards
- Demonstrated ability to present information in a way that reflects positively upon the organization
- Ability to solve problems with multiple answers, choosing best fit for customer
- Professional demeanor
- Ability to research effectively using the Internet

Hours of Operation: Monday - Sunday, 12:00am-11:59pm; schedules are variable.

Qualifications

Basic Qualifications:
- High School Diploma, GED or Equivalent Certification or Military Experience

- At least 2 years Customer Service experience

Preferred Qualifications:
- 2 years post-high school education or Associate Degree
- 1 year of customer service experience in Financial Services or Banking
- Proficient in MS Office
- 2 years experience in heavy customer contact environment
- 1 year Call Center experience
- Basic to advanced knowledge of the credit industry


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Job Call Center and Customer Service
Primary Location United States-Florida-Tampa-Tampa-Renaissance Park III (42007)
Schedule Full-time
Travel No
Job Posting
Unposting Date
Reference Code 764186

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